Informativa sui rimborsi
1. Refund and Return Policy
Due to the nature of unique, single-use product keys, specific terms apply to digital products that do not apply to physical goods. Once a key has been successfully activated, it is permanently registered to a DRM platform and is void of resale value. Furthermore, any disclosed key is legally treated as "consumed." Therefore, all sales are final.
Refunds will NOT be issued under the following circumstances:
- Disclosure: The product key has been disclosed to you (e.g., viewed on a webpage or sent via email).
- Dissatisfaction: You are dissatisfied with the software or video game.
- System Incompatibility: Your device does not meet the minimum hardware or software requirements.
- Region/Platform Mismatch: You purchased a key for the wrong region or platform.
2. Defective or Non-Functional Product Keys
If you receive a product key that is genuinely non-functional (e.g., an "invalid" or "already used" error), you must contact us to raise a formal report.
- Reporting Window: Functional issues must be reported within thirty (30) days of the date of disclosure.
- Mandatory Evidence: To qualify for a replacement or refund, you must provide:
- Clear, unedited screenshot evidence of the error message and your DRM platform library.
- Official activation details or verification obtained from the relevant platform support (e.g., Steam Support, EA Help). This verification must confirm the status of the key (e.g., the date/time of activation) to prove it was not activated on your own account.
Resolution: Verified claims will be resolved via a replacement key or a full refund at our discretion.