FAQ

  1. DELIVERY

When will I receive my order

Digital goods (i.e. Digital Code) are disclosed immediately after successful checkout. However, please allow for potential delay in circumstances relating to payment authentication.

Where can I find my Digital Code

In addition to email, digital goods can be located by visiting: My Account > Orders. Don’t own an account? Visit Tracking.

Do you sell physical goods

No, FlukeFortune does not sell physical goods i.e. boxes or CD/DVDs. All products through the website are digital.
  1. PAYMENTS

What payment methods are accepted

All major credit/debit card payments are accepted via Stripe or PayPal.

How secure is checkout

Your information (for example, passwords, or credit card numbers) is private and secure when purchasing on our website. FlukeFortune partners with certified PCI DSS compliant payment processors.
  1. ORDERS & REFUNDS

Do I need to create an account

Creating an account is optional, not required.

Where can I contact you

Please visit Support

Can I get a refund

Yes. However, your request must meet the Refund Policy requirements found in our Terms and Conditions.
  1. PRODUCTS

What is a Digital Code

A Digital Code is essentially a license consisting of unique characters and/or digits. After the Digital Code is redeemed on the corresponding Digital Rights Management (DRM) platform, it acts as proof of ownership for the video game software.

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